We at MA1 are all working hard to get our fitness goods to your door but we are inundated with orders, calls and emails so it would really help us out if you could read the below information to see if it answers your questions prior to contacting us.
Christmas and New Years Break:
MA1 will be taking a break from the 23rd of December and we will be back on the 10th of January. The website would still be accessible for all orders, but pick ups and dispatch time will start from the 10th - please allow extra time for us to catch up. Please feel free to email us and we will get back to you as soon as we get back.
Product availability:
If you are able to add the product to cart, then the item is stocked and ready the be packed and shipped.
If the button says pre-order, it means that it is pre-order item and the ETA should be listed in the listing.
If you are unable to find the item or unable to add a product to cart, then we are out of stock of that item and it is currently unavailable.
We endeavour to keep our stock levels as updated and accurate as we can, so you can rest assured if something in your order does go wrong, you can be sure we will get in touch with you as soon as we find out.
Delivery Times:
Due to the high demand for fitness equipment, delivery and customer support response can take a little longer than usual - currently we are working on delivery to Melbourne metro in 2-7 business days and 2 business days for dispatch to outer regions and interstate - normally earlier but sometimes delays can happen but we are generally well within that time frame. If things do seem to be taking longer than usual, please use the contact form below.
Pick up via APPOINTMENT:
Monday: 9am - 12pm
Tuesday & Thursday: 9am - 5pm
Friday: 12pm - 5pm
We are resuming our pick up options via appointment. Simply order as usual and select Pick Up via Appointment as the shipping option. One of our friendly staff will give you a call, email if the call is unattended to set up a time.
On the designated appointment time, once you arrive at our carpark, simply call our office 03 9706 5292 and advise your order number. Our warehouse staff will leave your order on a pallet next to your car and you will be free to load up and double check the order to make sure everything is correct.
*Please do not come without an appointment as you will be turned away since your order would not be ready.
Please choose your items carefully and double check prior to placing the order as we may not be able to adjust your order afterwards as it would disrupt the flow of orders and operation. We are inundated with the sheer amount of calls, emails & orders so we may take longer to respond.
We do encourage to please allow up to a week prior to following up with your order and please keep an eye on your email as you will receive updates on the progress of your order and after dispatch. You would receive a shipped notification and the tracking number or delivery details would appear on the notes section of your account.
Should you have a question or concerns about your current order, please login and use the online messaging system to ensure we don't miss it or email admin@ma1.com.au and we will get back to you as soon as we can.
For more info and updates, please follow us on Facebook.
Please be patience during this time.