Refund policy

Refunds, Returns & Order Cancellation Policy

1. Order Cancellations
We understand that circumstances can change after placing an order.

If you wish to cancel your order, please contact us as soon as possible. If the order has not yet been processed or shipped, we will attempt to cancel it.

Approved cancellations is subject to a 5% administration and restocking fee, which covers payment processing costs, administrative handling, and order processing expenses. The fee will be deducted from the total refund amount.

Once an order has been dispatched, it cannot be cancelled.

2. Damaged, Faulty or Incorrect Items
If your item arrives damaged, faulty, or incorrect, please contact us within 7 days of receiving your order with photos/videos and your order number.

Where a product is confirmed to be faulty, damaged, or not as described, we will provide an appropriate remedy, which may include:

  • A replacement
  • A repair
  • A full refund

3. Refund Processing
Refunds are issued to the original payment method used at checkout. Please allow 5–10 business days for the refund to appear in your account, depending on your financial institution.

Please note that original payment processing fees charged by payment providers may not be recoverable.

4. Non-Returnable Items
The following items cannot be returned unless faulty:

  • Used products
  • Gift cards
  • Custom or personalised items
  • Clearance or final sale items

5. Consumer Rights
Nothing in this policy excludes or limits your rights under the Australian Consumer Law. Consumers are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

6. Contact Us
To request a cancellation or return, please contact our support team and include your order number and details of the request. We will respond as soon as possible to assist you. Non approved returns will not be accepted.